Is it a written guarantee, or just dialing hours?
Ask whether you get a specific number of qualified inspections in writing, or only a promise of dialing activity. Dialing hours put all the risk on you, a written guarantee puts the provider on the hook for a result. Call Savvys guarantees 10 to 20 qualified inspections per dedicated caller a month, in writing.
Are the inspections exclusive to you?
Ask directly whether every booked inspection is yours alone, or sold to multiple roofers at once. Shared storm leads get sold to several contractors racing for the same homeowner. A dedicated caller working your list books inspections that exist only for you.
What is included versus billed separately?
Compare the full monthly cost, not just the headline rate. Ask whether the dialer, QA, and CRM are bundled or extra, and whether data is included or an add-on. Call Savvys bundles the caller, dialer, AI-plus-human QA, and the free Pipelio CRM into one price, with data as the only add-on at $0.03 per record.
How is DNC and TCPA compliance handled?
Ask how lists are scrubbed and whether calling windows are enforced. Lists should be checked against the National Do Not Call Registry and applicable state lists, with dialing kept inside legal local-time hours. See roofing cold calling compliance for the full picture. This is general information, not legal advice.
The questions to ask before you hire
Run this checklist past any provider before you sign.
- Do you guarantee qualified inspections in writing, or only dialing hours?
- Are inspections exclusive to me, or shared with other roofers?
- What is bundled into the price, and what gets billed on top?
- Do you handle storm-area lists as well as retail?
- How fast do you replace an underperforming caller?
- How is DNC and TCPA compliance handled?
See pricing for what each managed tier includes.